Actual Information

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system on 4 June 2026 (Thursday) between 17:00 and 21:00 our services listed below will not, or will have limited availability only:

- KDB NetBank,
- KDB PC Kontakt (Electra),
- KDB openAPI,
- sending and receiving instant domestic HUF transfer,
- bankcard service (physical/online purchase, ATM cash withdrawal),
- SMS sending,
- Call Center IVR,
- Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 28 May 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 7 June 2026 between 00:01 a.m. and 02:00 a.m.

We apologize for any inconvenience it may cause.

Budapest, 27 May 2026

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system maintenance between 30 May 2026 (Saturday) 22:00 and 31 May 2026 (Sunday) 02:00 our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 22 May 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 26^th May 2026 between 20:00 and 24:00 our services listed below will not be available, or will have limited availability only:

• KDB NetBank (internetbank service)
• KDB PC Kontakt (Electra service)
• sending instant domestic HUF transfer
• KDB openAPI channel
• Bank’s website

We apologize for any inconvenience it may cause.

Budapest,18 May 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system on 21 May 2026 (Thursday) between 20:00 and 24:00 our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 14 May 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 17 May 2026 between 00:00 a.m. and 02:00 a.m.

We apologize for any inconvenience it may cause.

Budapest, 7 May 2026

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system
• on 15 May 2026 between 20:00 and 24:00 and
• on 17 May 2026 between 20:00 and 24:00 our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.
We apologize for any inconvenience it may cause.

Budapest, May 7, 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 30^th April 2026 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

• KDB NetBank (internetbank service)
• KDB PC Kontakt (Electra service)
• sending instant domestic HUF transfer
• KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest,22 April 2026.
KDB Bank Europe Ltd.

Dear Customers,

A new online purchase code will be sent in several steps between April 8 and June 19 via SMS to the affected customers.
If you would like to change the code, you can do so by selecting menu option 2.2.4.1 in our Call Center.
If you need assistance, please feel free to call our Contact Center at +36 1 473 4440 or +36 1 374 9990, or send us a free-form message in KDB NetBank!

Best regards,
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system between 21:00 on April 17, 2026, and 01:00 on April 18, 2026 our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, April 9, 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 8 April 2026

KDB Bank Europe Ltd.

Dear Customers,

We would like to inform you that the issue with our SMS sending service has been resolved. The service is working again.
We apologize for any inconvenience this may have caused.

Budapest, March 23, 2026
KDB Bank Europe Ltd.

Dear Customers,

We are currently experiencing disruptions in our SMS sending service, affecting the following services: KDB NetBank/KDB PC Kontakt (Electra) login/signature with SMS code, bankcard/mini/full SMS notification, verification SMS code for online bankcard purchase. Our team is working to resolve the issue.
We apologize for any inconvenience this may cause.

Budapest, March 23, 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance
between 21:00 on March 19, 2026, and 1:00 on March 20, 2026 and
between 21:00 on March 20, 2026, and 1:00 on March 21, 2026 our services listed below will not, or will have limited availability only:

- bankcard service (physical/online purchase, ATM cash withdrawal),
- sending and receiving instant domestic HUF transfer,
- SMS sending
- KDB NetBank,
- KDB PC Kontakt (Electra),
- KDB openAPI

We apologize for any inconvenience it may cause.

Budapest, 10 March 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system on 20 February 2026 (Friday) between 20:00 and 24:00 our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 12 February 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system on 15 February 2026 (Sunday) between 05:00 and 09:00 our services listed below will not, or will have limited availability only:

- KDB NetBank,
- KDB PC Kontakt (Electra),
- KDB openAPI,
- sending and receiving instant domestic HUF transfer,
- bankcard service (physical/online purchase, ATM cash withdrawal),
- SMS sending

We apologize for any inconvenience it may cause.

Budapest, 5 February 2026
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to an extraordinary system on 22 January 2026 (Thursday) between 23:00 and 23:30 our services listed below will not, or will have limited availability only:

- KDB NetBank,
- KDB PC Kontakt (Electra),
- KDB openAPI,
- sending and receiving instant domestic HUF transfer,

We apologize for any inconvenience it may cause.

Budapest, 22 January 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system on 30 January 2026 (Friday) between 20:00 and 24:00 our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 22 January 2026
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 13 January 2026

KDB Bank Europe Ltd.

Dear Customers,

We would like to inform you that the issue with bank card purchases and ATM usage has been resolved. The service is working again.

We apologize for any inconvenience this may have caused.

Budapest, December 31, 2025
KDB Bank Europe Ltd.

Dear Customers,

There are currently issues with bank card purchases and ATM usage. Our colleagues are working to resolve the problem.

We apologize for any inconvenience this may cause.

Budapest, December 31, 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,
We call your kind attention that due to a planned system maintenance between 16 January 2026 (Friday) 8:00 PM and 17 January 2026 (Saturday) 2:00 AM our services listed below will not, or will have limited availability only:

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 16 December 2025
KDB Bank Europe Ltd.

Dear Customers,

We would like to inform you that the issue with bank card purchases and ATM usage has been resolved. The service is working again.

We apologize for any inconvenience this may have caused.

Budapest, December 11, 2025
KDB Bank Europe Ltd.

Dear Customers,

There are currently issues with bank card purchases and ATM usage. Our colleagues are working to resolve the problem.We apologize for any inconvenience this may cause.

Budapest, December 11, 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 30 November 2025 between 9:00 a.m. and 1:00 p.m. our services listed below will not be available, or will have limited availability only:

• KDB NetBank (internet bank service)
• KDB PC Kontakt (Electra service)
• sending instant domestic HUF transfer
• KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 21 November 2025.
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 29 November 2025 (Saturday) between 9:00 a.m. and 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, sending and receiving instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 21 November 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to extraordinary system maintenance on 23 November 2025 (Sunday) between 8:00 p.m. and 12:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, sending and receiving instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 21 November 2025
KDB Bank Europe Ltd.

Dear Customers,

We would like to inform you that the online bankcard purchase error that occurred at our external service provider partner has been corrected.
The service is working again.
We apologize for any inconvenience this may have caused.

Budapest, 03 November 2025
KDB Bank Europe Ltd.

Dear Customers,

We call your kind attention that due to the external service provider error there may be an outage in online bankcard purchase. The service provider is working to resolve the problem.
We apologize for any inconvenience it may cause.

Budapest, 29 October 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to extraordinary system maintenance on 23 October 2025 (Thursday) between 20:00 – 24:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer sending and receiving, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 22 October 2025
KDB Bank Europe Ltd.

Dear Customers,

There is currently an interruption in online purchases made with bank cards. Our colleagues are working to fix the problem.
Thank you for your patience.

Budapest, 21 October 2025
KDB Bank Európa Zrt.

Dear Customers,

please find the announcement on our Branch opening hours and availability of services on 18 October 2025 by clicking here.

Budapest, 13 October, 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 17 October 2025 between 3:00 a.m. and 5:00 a.m.
We apologize for any inconvenience it may cause.

Budapest, 8 October 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 28 September 2025 (Sunday) between 9:00 a.m. and 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, sending and receiving instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 26 September 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to extraordinary maintenance of our IT systems on 21 September 2025 between 9:00 a.m. and 5:00 p.m. our services listed below will not be available, or will have limited availability only:

     •    KDB NetBank (internetbank service)
     •    KDB PC Kontakt (Electra service)
     •    sending instant domestic HUF transfer
     •    receiving instant domestic HUF transfer
     •    KDB openAPI channel
     •    online bankcard purchase

We apologize for any inconvenience it may cause.

Budapest, 17 September 2025
KDB Bank Europe Ltd.

Dear Customers, Dear Visitors,

KDB Bank Európa Zrt. (hereinafter referred to as: Bank) hereby informs its customers and all interested parties that the present website is our only official online platform. The Bank has no connection with any other website offering products or services on behalf of the Bank, on the internet, on online platforms or social media sites. The Bank offers products and services to its customers and future customers exclusively on this site. If you have any doubts whether you are actually communicating with the Bank or an employee of the Bank, please inquire via our official channels (KDB Kontakt phone numbers or email address info@kdbbank.eu).
Please always be careful!

Budapest, 15 September 2025
KDB Bank Európa Zrt.

Уважаемые клиенты и все заинтересованные лица!

KDB Bank Európa Zrt. (далее: Банк) информирует своих клиентов и всех заинтересованных лиц, что существует только этот единственный официальный онлайн-ресурс Банка. Банк не имеет никакого отношения к каким-либо другим сайтам в Интернете, в онлайн-платформаx, социальных сетях, предлагающим продукты или услуги от имени Банка. Банк предлагает продукты и услуги своим клиентам и потенциальным клиентам исключительно на этом сайте. Если у вас возникли сомнения относительно того, действительно ли вы общаетесь с Банком или сотрудником Банка, обратитесь к нам по официальным каналам связи (по телефонам KDB Kontakt или по электронной почте info@kdbbank.eu).
Будьте всегда внимательны!

С уважением,
KDB Bank Európa Zrt.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to extraordinary system maintenance on 27 September 2025 (Saturday) between 9:00 a.m. and 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, the Bank’s website and the bankcard service (purchase, ATM cash withdrawal).

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 12 September 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to extraordinary maintenance of our IT systems on 20 September 2025 between 9:00 a.m. and 5:00 p.m. our services listed below will not be available, or will have limited availability only:

     •    KDB NetBank (internetbank service)
     •    KDB PC Kontakt (Electra service)
     •    sending instant domestic HUF transfer
     •    receiving instant domestic HUF transfer
     •    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 12 September 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 19 September 2025 (on Friday) between 6:00 p.m. and 8:00 p.m. our SMS sending service (affecting KDB NetBank/KDB PC Kontakt (Electra) login/signature with SMS code, bank card/mini/full SMS notification, secure internet purchase verification SMS code) will not be available or will have limited availability only.

We apologize for any inconvenience it may cause.

Budapest, 12 September 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to extraordinary maintenance of our IT systems on 13 September 2025 between 9:00 a.m. and 1:00 p.m. our services listed below will not be available, or will have limited availability only:

We apologize for any inconvenience it may cause.

Budapest, 8 September 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 14 September 2025 (Sunday) between 9:00 a.m. and 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, the Bank’s website and the bankcard service (purchase, ATM cash withdrawal).

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 4 September 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the card present and of the online bankcard purchase service
on 11 September 2025 between 0:05 a.m. and 1:05 a.m.,
on 16 September 2025 between 0:05 a.m. and 1:05 a.m.,
on 18 September 2025 between 0:05 a.m. and 1:05 a.m.,
on 23 September 2025 between 0:05 a.m. and 1:05 a.m.

We apologize for any inconvenience it may cause.

Budapest, 3 September 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to an extraordinary system maintenance on 5 September 2025 (on Friday) between 8:00 p.m. and 11:00 p.m. our services listed below will not be available, or will have limited availability only:

     •    SMS sending service (affecting KDB NetBank/KDB PC Kontakt (Electra) login/signature with SMS code, bank card/mini/full SMS notification, secure internet purchase verification SMS code)
     •    sending instant domestic HUF transfer
     •    receiving instant domestic HUF transfer

We apologize for any inconvenience it may cause.

Budapest, 1 September 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 7 September 2025 (Sunday) between 9:00 a.m. and 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, the Bank’s website and the bankcard service (purchase, ATM cash withdrawal).

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 28 August 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 28 September 2025 (Sunday)
• between 9:00 - 17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, sending and receiving instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 21:00 - 22:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, sending and receiving instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 26 August 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to an extraordinary system maintenance on 21 August 2025 between 8:00 p.m. and 11:00 p.m. our services listed below will not be available, or will have limited availability only:

We apologize for any inconvenience it may cause.

Budapest, 18 August 2025
KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Customers,

We call your kind attention that due to an extraordinary system maintenance on 14 August 2025 between 8:00 p.m. and 10:00 p.m. our services listed below will not be available, or will have limited availability only:

We apologize for any inconvenience it may cause.

Budapest, 13 August 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 14 August 2025 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

•    KDB NetBank (internetbank service)
•    KDB PC Kontakt (Electra service)
•    sending instant domestic HUF transfer
•    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 6 August 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 1 August 2025 between 20:00 a.m. and 24:00 a.m. our services listed below will not be available, or will have limited availability only:

•    KDB NetBank (internetbank service)
•    KDB PC Kontakt (Electra service)
•    sending instant domestic HUF transfer
•    receiving instant domestic HUF transfer
•    KDB openAPI channel
•    online bank card purchase
•    Bank's website

We apologize for any inconvenience it may cause.

Budapest, 25 July 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 11 July 2025 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

•    KDB NetBank (internetbank service)
•    KDB PC Kontakt (Electra service)
•    sending instant domestic HUF transfer
•    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 3 July 2025
KDB Bank Europe Ltd.

Information for our customers using the ViCA mobile app - please update the ViCA app by 10 July 2025 at the latest!

Dear Customer,

Please be informed that from 11 July 2025 using the older versions of ViCA mobile application will not be possible with KDB NetBank and KDB PC Kontakt services. From that day only the following versions of ViCA mobile application can be used with KDB Bank services:

- on Android system: version 4.6.6 or higher version of ViCA application

- on iOS system: version 4.6 or higher version of ViCA application

Please update your ViCA application to the available latest version until 10 July 2025. Thank you for your understanding and cooperation in advance!

Budapest, 2 July 2025

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 6 July 2025 (Sunday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 26 June 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 26^th June 2025 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

We apologize for any inconvenience it may cause.

Budapest, 18 June 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 5 June 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 7^th June 2025 between 0:00 a.m. and 0:30 a.m. our services listed below will not be available, or will have limited availability only:

     •    KDB NetBank (internetbank service)
     •    KDB PC Kontakt (Electra service)
     •    sending instant domestic HUF transfer
     •    receiving instant domestic HUF transfers
     •    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 29 May 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 23 May 2025
KDB Bank Europe Ltd.

Dear Customers,

please be informed on the opening time of our Branch and availability of services on 17 May 2025, Saturday by clicking here.

Budapest, 15 May 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 14 May 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Clients,

We call your kind attention that due to a planned system maintenance on 10 May 2025 (Saturday) between 3:00 - 7:00 our services listed below will not be available, or will have limited availability only:

bankcard service (purchase, ATM cash withdrawal)
KDB NetBank (internetbank service)
KDB PC Kontakt (Electra service)
KDB openAPI channel
sending instant domestic HUF transfer

We apologize for any inconvenience it may cause.

Budapest, 30 April 2025

KDB Bank Europe Ltd.

Extraordinary system maintenance

Dear Clients,

We call your kind attention that due to an extraordinary system maintenance on 29 April 2025 (Tuesday) between 19:00-20:00 our services listed below will not be available, or will have limited availability only:

bankcard service (purchase, ATM cash withdrawal)
KDB NetBank (internetbank service)
KDB PC Kontakt (Electra service)
KDB openAPI channel
sending instant domestic HUF transfer

We apologize for any inconvenience it may cause.

Budapest, 29 April 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 27^th April 2025 (Sunday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 16 April 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 17^th April 2025 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

     •    KDB NetBank (internetbank service)
     •    KDB PC Kontakt (Electra service)
     •    sending instant domestic HUF transfer
     •    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 9 April 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 1 April 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 9^th April 2025 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

     •    KDB NetBank (internetbank service)
     •    KDB PC Kontakt (Electra service)
     •    sending instant domestic HUF transfer
     •    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 1 April 2025
KDB Bank Europe Ltd.

Dear Customers,

Please be aware that a new form of fraud has recently appeared: when purchasing attractively priced products and services with a bankcard on foreign online websites, customers unwittingly give their consent to a hidden subscription (e.g. when accepting the terms and conditions of the service on that website platform). Fraudulent online merchants offering these are then able to deduct recurring subscription charges, against the customer's original intention.
For further information and more detailed advices on safe bankcard usage, please click HERE.

Budapest, 27 March 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 26^th March 2025 between 7:00 a.m. and 8:00 a.m. our services listed below will not be available, or will have limited availability only:

•    KDB NetBank (internetbank service)
•    KDB PC Kontakt (Electra service)
•    sending instant domestic HUF transfer
•    KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 18 March 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 17 March 2025
KDB Bank Europe Ltd.

Dear Customer,

We hereby inform you that in order to ensure more cost-effective banking operation, KDB Bank Europe Ltd. took a strategic decision to close the Kőbánya Branch (1101 Budapest, Kőbányai út 49.) on 30^th April 2025 and will henceforth provide banking services only through its Head Office Branch.

For the details, please download the information material here.

Budapest, 24 February 2025

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 2^nd March 2025 (Sunday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 20 February 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 2^nd February 2025 (Sunday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 24 January 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 17^th January 2025 (Friday) between 20:00-24:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt. at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 8 January 2025
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 10^th December 2024 between 7:00 a.m. and 8 a.m. our services listed below will not be available, or will have limited availability only:

    •   KDB NetBank (internetbank service)
    •   KDB PC Kontakt (Electra service)
    •   sending instant domestic HUF transfer
    •   KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 2 December 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 30^th November 2024 (Saturday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 22 November 2024 .
KDB Bank Europe Ltd.

Opening hours of our branches in December

Dear Customers,

please be informed on the opening hours of our branches and availability of our services in December 2024 by clicking here.

Budapest, 20 November 2024
KDB Bank Europe Ltd.

EXPIRING DATE!

Dear Customers!

According to Article 12 of Act LIII of 2017 on the Prevention and Combating of Money Laundering and Terrorist Financing (hereinafter: AML Act), which requires the Bank to ensure that the data and documents available on the customer and the determination of the customer's risk level are up-to-date.

In the above context, we again remind the customers concerned to fulfil their obligation to repeat the customer due diligence by 15 November 2024 at the latest, quoting from the information letter last sent on 7 October 2024:

“Should you fail to comply with the above mentioned obligations until the specified deadline, pursuant to paragraph (8) of Article 13 of Pmt, the Bank shall refuse to carry out transactions through your payment account until the Bank is able to process the re-identification. In case your re-identification process has been performed since the submission of this letter, please disregard the content.”

Thank you for your cooperation!
KDB Bank Europe Zrt.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 12^th November 2024 between 7:00 a.m. and 8 a.m. our services listed below will not be available, or will have limited availability only:

    •   KDB NetBank (internetbank service)
    •   KDB PC Kontakt (Electra service)
    •   sending instant domestic HUF transfer
    •   KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 4 November 2024
KDB Bank Europe Ltd.

Rescheduling of Planned system maintenance

Dear Customers,

We call your kind attention that our external service provider has rescheduled the planned system maintenance on October 27, 2024. Therefore, instead of between 01:10 a.m. and 01:40 a.m., there may be temporary disruptions may occur in the bank card services (physical and online purchases, ATM cash withdrawals) between 02:00 a.m. and 02:40 a.m.

We apologize for any inconvenience it may cause.
Budapest, 25 October 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 4^th November 2024 between 7:30 a.m. and 8 a.m. our services listed below will not be available, or will have limited availability only:

    •   KDB NetBank (internetbank service)
    •   KDB PC Kontakt (Electra service)
    •   sending instant domestic HUF transfer
   •   KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 25. October 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 3^rd November 2024 (Sunday).
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 24 October 2024
KDB Bank Europe Ltd.

Dear Customers,

We would like to inform you that the problem with our external service partner has been resolved and the online bankcard payment is working again as intended.
We apologize for any inconvenience it may cause.

Budapest, 22 October 2024
KDB Bank Europe Ltd.

Dear Customers,

Please be infomed that in case of online transactions there could be outages in the bankcard usage, correction is ongoing.
We apologize for any inconvenience it may cause.

Budapest, 21 October 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 27 October 2024 between 01:10 a.m. and 01:40 a.m.
We apologize for any inconvenience it may cause.

Budapest, 17 October 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 18 October 2024 between 00:15 a.m. and 02:15 a.m. and between 04:00 a.m. and 07:00 a.m.
We apologize for any inconvenience it may cause.

Budapest, 9 October 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 29^th September 2024 (Sunday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. - 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 19 September 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 16 September 2024 between 00:30 a.m. and 04:30 a.m.

We apologize for any inconvenience it may cause.

Budapest, 6 September 2024
KDB Bank Europe Ltd.

Dear Customers,

We call your kind attention that due to planned system maintenance on 31^st August 2024 (Saturday)
• between 9:00 a.m. - 1:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2200 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 23 August 2024 .
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) on 12 August 2024 between 00:15 a.m. and 04:15 a.m.

We apologize for any inconvenience it may cause.

Budapest, 1 August 2024
KDB Bank Europe Ltd.

Dear Customers,

Please be informed that our branches will be closed on 19 August 2024 (Monday) and 20 August 2024 (Tuesday), and Call Center agents are also not available on these days.
Related to the holiday on 19 August 2024, our branches will be open on 3 August 2024 (Saturday). Please find more information on opening hours and availability of services on 3 August 2024 by clicking here.

Budapest, 30 July 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 28^th July 2024 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, 27 June 2024 .
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance between July 27, 2024 23:00 and July 28, 2024 05:00 there may be temporary disruptions in the operation of the bankcard service (card present/online purchase, ATM cash withdrawal) and in the operation of the Call Center IVR.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call the Nexi Central Europe Zrt at +36 1 421 2210 or the VISA Customer Service at 06-800-17682.

We apologize for any inconvenience it may cause.

Budapest, June 25, 2024.
KDB Bank Europe Ltd.

Dear Customers,

Please be infomed that the online bank card purchase service is available now.

We apologize for any inconvenience it may cause.

Budapest, 17 June 2024
KDB Bank Europe Ltd.

Dear Customers,

Please be infomed that in case of online transactions there could be outages in the bankcard usage, correction is ongoing.

We apologize for any inconvenience it may cause.

Budapest, 17 June 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to the planned maintenance of our IT systems, our services listed below will not be available or will have limited availability only during the following periods.

Period:
14 June, 2024 10:00-10:30
The following services will have limited availability: SMS sending service (affecting KDB NetBank/KDB PC Kontakt (Electra) login/signature with SMS code, bank card/mini/full SMS notification, secure internet purchase verification SMS code)

Period:
15 June, 2024 00:00-04:00
22 June, 2024 00:00-04:00
23 June, 2024 00:00-04:00
29 June, 2024 00:00-04:00
30 June, 2024 00:00-04:00
The following services will not be available: the Bank's website, KDB NetBank, KDB PC Kontakt (Electra), KDB openAPI, instant domestic HUF transfer initiation and online bank card purchase services.

We apologize for any inconvenience it may cause.

Budapest, 06 June 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 30^th June 2024 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 28 May 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 8 May 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 26^th May 2024 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 26 April 2024.
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 16^th April 2024 between 9:00 p.m. and 9:30 p.m. our services listed below will not be available, or will have limited availability only:

•   KDB NetBank (internetbank service)
•   sending instant domestic HUF transfer
•   KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 8. April 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 28^th April 2024 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 27 March 2024.
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 12th March 2024 between 8 p.m. and 10 p.m. our services listed below will not be available, or will have limited availability only:

•   KDB NetBank (internetbank service)
•   KDB PC Kontakt (Electra service)
•   sending instant domestic HUF transfer
•   KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 5. March 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 31^st March 2024 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 28 February 2024.
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 30 January 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 24^th February 2024 (Saturday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 9:00 p.m. – 10:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 22 January 2024.
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 16 January 2024
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems

on 8^th February 2024 between 8:00 p.m. and 9:00 p.m.,

on 15^th February 2024 between 8:00 p.m. and 9:00 p.m.,

on 22^nd February 2024 between 8:00 p.m. and 9:00 p.m. our services listed below will not be available, or will have limited availability only:

KDB NetBank (internetbank service)
KDB PC Kontakt (Electra service)
sending instant domestic HUF transfer
KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 9^th January 2024

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 6^th January 2024 (Saturday).
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 10 p.m. - 11 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 30 November 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 26^th November 2023 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 10 p.m. - 11 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 19 October 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 29^th October 2023 (Sunday)
• between 9:00 a.m. - 5:00 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the SMS sending, the Call Center IVR, and the Bank’s website and
• between 10 p.m. - 11 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 27 September 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance on 24^th September 2023 (Sunday) between 9:00 a.m. - 5:00 p.m. and between 10 p.m. - 11 p.m. there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the KDB openAPI, the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.

To cancel your bankcard during this periods - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 24 August 2023

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems
on 24^th August 2023 between 09:00 PM and 10:00 PM,
on 27^th August 2023 between 08:00 AM and 09:00 AM,
on 29^th August 2023 between 09:00 PM and 10:00 PM our services listed below will not be available, or will have limited availability only:

•   KDB NetBank (internetbank service)
•   KDB PC Kontakt (Electra service)
•   sending instant domestic HUF transfer
•   KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 21^st July 2023
KDB Bank Europe Ltd.

Dear Customers,

We call your kind attention that due to planned system maintenance
• on 23^rd July 2023 (Sunday) between 9:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 16 June 2023
KDB Bank Europe Ltd.

Dear Customers,

We would like to inform you that an unexpected technical problem with our external service partner affecting the bankcard service has been resolved. The bankcard service is operating smoothly again.

We apologise for any inconvenience caused.

Budapest, 2023. június 6.
KDB Bank Európa Zrt.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 26 May 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned maintenance of our IT systems on 24th June 2023 between 08:00 AM and 04:00 PM our services listed below will not be available, or will have limited availability only:
• KDB NetBank (internetbank service)
• KDB PC Kontakt (Electra service)
• sending instant domestic HUF transfer
• KDB openAPI channel

We apologize for any inconvenience it may cause.

Budapest, 19^th May 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

Budapest, 24 April 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance
• on 16th April 2023 (Sunday) between 9:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service (purchase, ATM cash withdrawal), the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.

We apologize for any inconvenience it may cause.

Budapest, 17 March 2023
KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

- on 14 April 2023 between 10:00 PM and 11:00 PM

We apologize for any inconvenience it may cause.

Budapest, 16 March 2023

KDB Bank Europe Ltd.

Planned system maintenance

Dear Customers,

We call your kind attention that due to planned system maintenance at our service provider there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal) during the following periods:
   •   on 12 April 2023 between 02:00 AM and 03:00 AM
   •   on 14 May 2023 between 01:10 AM and 01:40 AM
   •   on 28 May 2023 between 01:10 AM and 01:40 AM

We apologize for any inconvenience it may cause.

Budapest, 8 March 2023
KDB Bank Europe Ltd.

Information for our customers using the ViCA mobile app - please update the ViCA app by 30 January 2023 at the latest!

Dear Customer,

Please be informed that from 31 January 2023 it will not be possible to use the versions of ViCA mobile application older than version 3.2 with KDB NetBank and KDB PC Kontakt services. Version 3.2 will be released to the app stores in the coming days. Please update your ViCA application to the version 3.2 until 30 January 2023.
Thank you for your understanding and cooperation in advance!

Budapest, 19 January 2023
KDB Bank Europe Ltd.

System maintenance

Dear Customers,

We call your kind attention that due to scheduled system maintenance
• on 18 February 2023 (Saturday) between 8:00-12:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service, the SMS sending, the Call Center IVR, and the Bank’s website.
To cancel your bankcard during this period - if the Call Center IVR is not available - please call SIA Central Europe Zrt at +36 1 421 2299.
We apologize for any inconvenience it may cause.

Budapest, 12 January 2023
KDB Bank Europe Ltd.

System maintenance

Dear Customers,

We call your kind attention that due to scheduled system maintenance
• on 10 January 2023 between 5:00-6:00 there may be temporary disruptions in the operation of the bankcard service (purchase, ATM cash withdrawal),
• on 15 January 2023 between 8:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service and the Bank’s website.
We apologize for any inconvenience it may cause.

Budapest, 13 December 2022
KDB Bank Europe Ltd.

Information for our customers using the ViCA mobile app - please update the ViCA app by 2 November 2022 at the latest!

Dear Customer,

As previously announced, from 2 November 2022 using the older versions of ViCA mobile application will not be possible with KDB NetBank and KDB PC Kontakt services. From that day only the following versions of ViCA mobile application can be used with KDB Bank services:
- on Android system: version 3.1.5 or higher version of ViCA application
- on iOS system: version 3.1 or higher version of ViCA application
Please update your ViCA application to the available latest version until 2 November 2022. Thank you for your understanding and cooperation in advance!

Budapest, 26 October 2022.
KDB Bank Europe Ltd.

IT Development Project Notice

KDB Bank Europe Ltd is looking for a qualified vendor to develop Loan, Deposit and Other requirements into the Bank’s banking system as below:

▪ Project name: Loan, Deposit, and Other Requirements Development.
▪ Period: Less than 1 year.
▪ Scope: To add new functions or modify existing functions of the current banking system of the Bank as per the requirement such as Loan 55(fifty-five) and Deposit & Others 48 (forty-eight).
▪ Budget: Loan: 131,000,000+VAT, Deposit & Others: 136,000,000+VAT
▪ Other:
- The banking system is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
- Experienced developers with C or C++ programming language and Power Builder are required.
- Proposal might be for Loan development, for Deposit & Other development, or for all together.
- Please contact us if a vendor is qualified with above. Then, RFP will be provided and further discussion is possible for a vender to prepare an offer.

Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738

KDB Bank Europe Ltd.
Budapest, October 12, 2022

Extraordinary system maintenance - 2022.09.17-2022.09.18

Dear Customers,

We call your kind attention that due to scheduled system maintenance on between 11:00 pm September 17 2022 and 3:00 am September 18 2022 there may be temporary disruptions in the operation of the Call Center and bankcard services.

We apologize for any inconvenience it may cause.

Budapest, September 15, 2022

KDB Bank Europe Ltd.

System maintenance - 2022.10.14

Dear Customers,

We call your kind attention that due to scheduled system maintenance on October 14 2022 between 4:00-8:00 there may be temporary disruptions in the operation of the bankcard service.

We apologize for any inconvenience it may cause.

Budapest, September 13, 2022

KDB Bank Europe Ltd.

System maintenance

Dear Customers,

We call your kind attention that due to system maintenance
- on September 25, 2022 between 8:00-17:00 there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the instant domestic HUF transfer, the bankcard service and the Bank’s website,
- on September 26, 2022 between 12:00-12:15 the logging in / signature of orders in KDB NetBank and KDB PC Kontakt (Electra) services via ViCA mobile application will not be available.
We apologize for any inconvenience it may cause.

Budapest, August 25, 2022
KDB Bank Europe Ltd.

Information for our customers using the ViCA mobile app - please update the ViCA app by 2 November 2022 at the latest!

Dear Customer,

Please be informed that from 2 November 2022, the older versions of ViCA mobile application - older than ViCA app version 3.1.5 on Android and 3.1 on iOS - will not be possible to use with KDB NetBank and KDB PC Kontakt services. Please update your ViCA application to the available latest version until 2 November 2022.
Thank you for your understanding and cooperation in advance!

Budapest, 29 July 2022
KDB Bank Europa Zrt.

Dear Customers,

Please be informed that due to system maintenance at our service provider temporary outages could be in the bankcard services during the following periods:
- on 10 July 2022 (Sunday) between 00:00 AM and 06:00 AM
- on 17 July 2022 (Sunday) between 00:00 AM and 06:00 AM
- on 24 July 2022 (Sunday) between 00:00 AM and 06:00 AM
- on 31 July 2022 (Sunday) between 00:00 AM and 06:00 AM

We apologize for any inconvenience it may cause.

Budapest, 29 June 2022
KDB Bank Europe Ltd.

IT Development Project Notice

KDB Bank Europe Ltd is looking for a qualified vendor to develop loan requirements into the Bank’s banking system as below:

▪ Project name: Loan Requirements Development.
▪ Period: Less than 1 year.
▪ Scope: To add new functions or modify existing functions of the current banking system of the Bank as per 55(fifty-five) requirements.
▪ Budget: HUF 131,000,000+VAT.
▪ Other:
- The banking system is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
- Experienced developers with C or C++ programming language and Power Builder are required.
- Please contact us if a vendor is qualified with above. Then, RFP will be provided with the defined 55(fifty-five) requirements and further discussion is possible for a vender to prepare an offer.

Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738

KDB Bank Europe Ltd.
Budapest, July 8, 2022

IT Development Project Notice

KDB Bank Europe Ltd is looking for a qualified vendor to develop deposit and other requirements into the Bank’s banking system as below:

▪ Project name: Deposit and Other Requirements Development.
▪ Period: Less than 1 year.
▪ Scope: To add new functions or modify existing functions of the current banking system of the Bank as per 48(forty-eight) requirements.
▪ Budget: HUF136,000,000+VAT.
▪ Other:
- The banking system is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
- Experienced developers with C or C++ programming language and Power Builder are required.
- Please contact us if a vendor is qualified with above. Then, RFP will be provided with the defined 48(forty-eight) requirements and further discussion is possible for a vender to prepare an offer.

Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738

KDB Bank Europe Ltd.
Budapest, July 1, 2022

System maintenance

Dear Customers,

We call your kind attention that due to system maintenance between 21:00 and 23:00 on June 30, 2022 (Thursday) outage affecting KDB NetBank and KDB PC Kontakt services is expected.
We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

Dear Customer,

Please be informed that due to system maintenance at our service provider outages could be in the bankcard services on 26^th June 2022 (Sunday) between 1:00 AM and 6:00 AM and on 19^th July 2022 (Tuesday) between 0:00 AM and 3:00 AM.
Thank you for your patience.

KDB Bank Europe Ltd.

IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop its core banking system functions as below:

▪ Project name: Core Banking System Functions Development
▪ Period: Might be decided after negotiation
▪ Scope: To add new functions or modify existing functions of the current Core Banking system of the Bank as per the defined requirements.
▪ Budget: NET 257,107,200 HUF
▪ Other:
Experienced developers are required, who can develop functions by C or C++ programming language using Power Builder.
The Core Banking system of the Bank is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
The total requirement number is 133 and the overall definition was already made.
If the vendor is qualified with C or C++ programming language developers and has the intention to propose an offer to the Bank, the defined requirements can be provided.
After reviewing the requirements, the vendor might suggest an offer based on its own scope of development among the 133 requirements.

Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738

KDB Bank Europe Ltd.
Budapest, May 20, 2022

System maintenance

Dear Customers,

We call your kind attention that due to system maintenance on 5^th April 2022 (Tuesday) between 18:00 and 19:00 there may be disruptions in accessing to the Bank’s website, the KDB NetBank, the KDB PC Kontakt (Electra), the ViCA application services and the strong customer authentication during online purchase with bankcard.

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

System maintenance

Dear Customers,

We call your kind attention that due to system maintenance there may be temporary disruptions in the operation of the KDB NetBank, the KDB PC Kontakt (Electra), the bankcard service and the Bank’s website between 18:00 on 26 March 2022 (Saturday) and 03:00 on 27 March 2022 (Sunday).

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

Dear Customers,

please be informed that our branches will be closed on 14 March 2022 (Monday) and 15 March 2022 (Tuesday), and Call Center agents are also not available on these days. Related to the holiday on 14 March, our branches will be open on 26 March (Saturday).

Please find more information on opening hours and availabililty of services by clicking here.

KDB Bank Europe Ltd.

IT Development Project Notice
KDB Bank Europe Ltd is looking for a qualified vendor to develop its core banking system functions as below:

▪ Project name: Core Banking System Functions Development
▪ Period: Might be decided after negotiation
▪ Scope: To add new functions or modify existing functions of the current Core Banking system of the Bank as per the defined requirements.
▪ Other:
Experienced developers are required, who can develop functions by C or C++ programming language using Power Builder.
The Core Banking system of the Bank is working based on the technology stack of Power Builder, Tuxedo, Oracle Database, and C/C++.
The total requirement number is 134 and the overall definition was already made.
If the vendor is qualified with C or C++ programming language developers and has the intention to propose an offer to the Bank, the defined requirements can be provided.
After reviewing the requirements, the vendor might suggest an offer based on its own scope of development among the 134 requirements.

Contact: Jang.MoonSuk@kdbbank.eu / +36 70 797 8738

KDB Bank Europe Ltd.
Budapest, March 11, 2022

System maintenance

Dear Customers,

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

System maintenance

Dear Customers,

We call your kind attention that due to system maintenance between 20:00 and 22:00 on March 10, 2022 (Thursday) there may be temporary disruptions in the operation of KDB NetBank and KDB PC Kontakt services.

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

System maintenance

Dear Customers,

Please be informed that due to system maintenance between 9:00 and 12:00 on February 27, 2022 (Sunday) the Bank’s website (www.kdbbank.eu) will be unavailable. The KDB NetBank service is available directly at https://netbank.kdbbank.eu, which will continue to operate without interruption during this time.

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

Service outage due to system maintenance

Dear Customers,

We call your kind attention that due to system maintenance between 21:00 and 22:00 on February 23, 2022 (Wednesday) outage affecting KDB NetBank and KDB PC Kontakt services is expected.

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

Dear Customers,

due to the renovation works affecting our Head Office Branch in Budapest, Bajcsy-Zsilinszky út 42-46., we kindly ask our customers to visit our branch between 8:30 and 12:00 if possible, for smooth customer service. The opening hours have not changed.

Thank you for your understanding.

KDB Bank Europe Ltd.

System maintenance

Dear Customers,

We call your kind attention that due to system maintenance on 29 January 2022 (Saturday) between 21:00 and midnight there may be disruptions in accessing to the Bank’s website, the KDB NetBank, the KDB PC Kontakt (Electra), the ViCA application services and the strong customer authentication during online purchase with bankcard.

We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

Dear Customer,

Please be informed that due to system maintenance at our service provider outages could be in the bankcard service and ATM usage on 23^rd January 2021 (Sunday) from 01:00 AM to 06:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd.

Dear Customers,

please be informed that on 31 December 2021 our branches will be open until 12:30.

Please find more information on the availability of our services by clicking here.

KDB Bank Europe Ltd.

Extension of tender submission date to develop core banking system functions of the Bank

This refer to the tender notice announced on September 28, 2021 to develop core banking system functions of the Bank. The last date for the tender submission date is extended till November 23, 2021. The other terms and conditions of the tender notice will remain unchanged. Please refer to the following for details.

KDB Bank Europe Ltd.
Budapest, November 10, 2021

TENDER NOTICE

KDB Bank Európa Zrt invites limited tenders to develop its core banking system functions as per following details. The budget for the development is 534,000,000 HUF (including VAT).

KDB Bank Europe Ltd.
Budapest, September 28, 2021

Dear Customer,

Please be informed that due to system maintenance at our service provider outages could be in the bankcard services on the 23 October, 2021 from 1:00 AM to 6:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd

Budapest, 18 October, 2021.

Dear Customer,

Please be informed that due to system maintenance at our service provider outages could be in the bankcard services on the 15 October, 2021 from 3:00 AM to 6:00 AM.

Thank you for your patience.

KDB Bank Europe Ltd

Budapest, 12 October, 2021.

Service outage due to system maintenance

We hereby call our Clients' kind attention that due to system maintenance, a service outage affecting KDB NetBank and KDB PC Kontact services is expected between 5 p.m. and 9 p.m. on October 13, 2021 (Wednesday). We apologize for any inconvenience.

KDB Bank Europe Ltd.

Budapest, October 11, 2021.

Dear Customer,

Please be informed that due to system maintenance at our service provider outages could be in the bankcard service and ATM usage on the following dates:

25^th September 2021 (Saturday) from 02:00 AM to 05:00 AM,
26^th September 2021 (Sunday) from 02:00 AM to 05:00 AM

Thank you for your patience.

KDB Bank Europe Ltd.

Service outage due to system maintenance

We herebly call our Clients' kind attention that due to system maintenance, a service outage affecting KDB NetBank and KDB PC Kontact services is expected between 8:30-9:30 pm on August 10, 2021 (Tuesday). We apologize for any inconvenience it may cause.

KDB Bank Europe Ltd.

Budapest, 9th of August, 2021.

Dear Customers!

We kindly inform you, that – due to technical issues – the ATMs in the Central Branch of KDB Bank Europe Ltd. at Bajcsy-Zsilinszky st. will be out of order on the 14^th of July, 2021., Wednesday from 16:30 and on the 15^th of July, 2021, Thursday. In case of cash withdrawal, please visit our Central Branch, and contact our colleagues.

Thank you for your patience!

Best regards,

KDB Bank Europe Ltd.

Information related to transfer orders to Canada

We would like to inform our customers that as of 1st of June 2021, the mandatory data to be provided in the transfer orders to Canada will change.

For the details, please download the information material here.

TENDER NOTICE

KDB Bank Európa Zrt invites limited tenders to purchase treasury software package license and customizing as per following details.

Dear Customer,

Please be informed that the online (internet based/virtual) bankcard payments related authentication process will be changed from 31 December 2020.

To meet legal requirements and to increase your security during the payment the following two factor will be required to authenticate the transaction:

one time password sent via SMS (Secure internet based payment verification code)
password (this will be delivered until 30 December 2020)

In regards the above the General Terms and Conditions for VISA Chip Debit Cards will be amended with the effective date 31 December 2020, of which we have informed you in the form of Netbank message and on the November account statement.

Please follow our homepage about the above changes, where we will keep you updated.

Sincerely yours,

KDB BANK

Dear Customers!

As the pandemic emergency situation is officially ended in Hungary, the opening hours of our HO Branch at Bajcsy-Zsilinszky street and Kőbánya Branch at Kőbányai street return to the formal version from this Thursday, the 25^th of June 2020.

M-Thr: 8:30-16:30

F: 8:30-15:30

We inform you, that the Margit Branch at Margit blv. and the Bartók Branch at Bartók Béla street are closed for an undefined period. Please use the services of our HO Branch or Kőbánya Branch.

Sincerely,

KDB Bank Europe Ltd.

Dear Clients,

We would kindly inform our Private contactless cardholder Clients, that based on the Government Decree (60/2020. III.23) due to the pandemic situation the PIN usage for contactless card payments is required only for transaction’s over 15 000 HUF.

Kind Regards,

KDB Bank

Opening hours in KDB Europe Bank branches from the 2nd of April, 2020.

Let us inform our kind Customers, that our branches have shorter opening hours from the 2nd of April, 2020.

For the sake of prevention from 20 March Margit körúti Branch / Bartók Béla úti Branch are closed for indefinite period. For a seamless client service we have regrouped our Margit körúti Branch / Bartók Béla úti Branch colleagues to our central Branch.

1054 Budapest, Bajcsy Zsilinszky road 42-46.

The opening hours in our Central Branch and the Kőbánya Branch are the following from the 2nd of April, 2020.

Monday – Friday: 8:30 - 15:00

We ask our cutomers to use our NetBank service (netbank.kdbbank.eu), or ask the help of our call center, the KDB Kontakt, dial +36 1 473 4440 or +36 1 374 9990, please.

In accordance with the Hungarian Bank Association we kindly ask our customers to act as written below:

The utilization of digital and electronic platforms are strongly recommended
In case of any symptoms of the virus please do not enter the bank’s customer service area,
For public health reconsiderations please acknowledge that our customer services will only deal with the equal number of clients as staff is available
Please keep minimum 2-meter distance from each other while waiting,
As much as it is possible please minimalize the time and activity of your business

We have decided not to make our clients wait in the customer service area. Only the clients already being served can be present inside the service area, other clients are expected to wait inside or outside the main entrance door. The security guards are going to let you in when the next customer service clerk is available.

The ATMs at the branches work as usual.

Dear Customers!

To protect our customer’s and colleague’s health and the continuous customer service are most important to KDB Bank Europe Ltd.

We ask our cutomers to use our NetBank service (netbank.kdbbank.eu), or ask the help of our call center, the KDB Kontakt, dial +36 1 473 4440 or +36 1 374 9990, please.

In accordance with the Hungarian Bank Association we kindly ask our customers to act as written below:

The utilization of digital and electronic platforms are strongly recommended
In case of any symptoms of the virus please do not enter the bank’s customer service area,
For public health reconsiderations please acknowledge that our customer services will only deal with the equal number of clients as staff is available
Please keep minimum 2-meter distance from each other while waiting,
As much as it is possible please minimalize the time and activity of your business

We try our best to effectively protect common health, consequently we have decided not to make our clients wait in the customer service area. Only the clients already being served can be present inside the service area, other clients are expected to wait inside or outside the main entrance door. The security guards are going to let you in when the next customer service clerk is available.

Further information

Thank you for your understanding and for your cooperation!

KDB Bank Europe Ltd.

Dear Customers,

The health of our customers and employees is a top priority for KDB Bank Europe, so for the sake of prevention from 20 March Margit körúti Branch / Bartók Béla úti Branch is closed for indefinite period.

For a seamless client service we have regrouped our Margit körúti Branch / Bartók Béla úti Branch colleagues to our central Branch.

1054 Budapest, Bajcsy Zsilinszky road 42-46.

The ATMs at the branches work as usual.

Thank for your understanding & cooperation!

KDB Bank Europe Ltd.

Dear Customers,

KDB Bank Europe Ltd. has been informed recently by several customers, that they have found our exchange rates on www.valutabank.hu, but those rates are different from the actual, official rates that can be found on www.kdbbank.eu and in our branches.

KDB Europe Ltd. would like to inform the customers that we have no connection to www.valutabank.hu, we did not make any order to show our exchange rates on the website, and also have no influence on the content of www.valutabank.hu.

KDB Bank Europe Ltd. would like to call all customer’s attention that the actual rates can be found on the Bank’s official website, www.kdbbank.eu, and you can get information in our branches. KDB Bank Europe Ltd. cannot bear responsibility for any information published by third party.

Thank you for your understanding!

Sincerely,

KDB Bank Europe Ltd.

Information on Statement of Fees

Dear Clients,

In accordance with the legal provisions (Directive 2014/92/EU, 2018/33/EU Regulation, 144/2018. (VIII. 13.) Gov. Decree) KDB Bank provides Statement of Fees in standardized format and content for its private person Clients once a year after 1 January 2020, free of charge, about all fees and interests incurred in the previous year - in case of first Statement of Fees from August 1, 2019 to December 31, 2019 period - for services linked to a payment account.

Our answers to the most frequently asked questions about the Statement of Fees can be found in the material that can be downloaded here.

KDB Bank Europe Ltd.

Dear Customers!

Please be informed, that the branches of KDB Bank Europe Ltd. will be opened on the 14^th of December, 2019., Saturday, in between 8:30-15:30 o’clock. You can use the service of our Call Center till 16:00, the VIBER and the GIRO transfers will be available till 11:00.

On the 23^rd of December, 2019., Monday, and the 30^th of December, 2019., Monday the services of the Bank will be available as on regular weekdays.

On the 31^st of December 2019., Tuesday the branches will be opened in between 8:30-12:30, you can use the service of our Call Center till 15:00, the VIBER transfer till 11:00, the GIRO transfer will be available till 11:00.

On the 24^th, 25^th, 26^th, 27^th of December 2019., and on the 1^st of January 2020., the branches of KDB Bank Europe Ltd. will be closed.

KDB Bank Europe Ltd.

Dear Customers,

We hereby notifies you that the Bank will amend certain List of Conditions with effect from 15 December 2019. About the changes please find the attached Announcement. Amended List of Conditions that enter into force on 15 December 2019 can be found on www.kdbbank.eu and the customer areas at our branches as well. For the transparency of the amendments track changes versions are also published on the homepage.

Budapest, 15th October 2019

KDB Bank Europe Ltd.

Important changes related to login and signing orders in KDB NetBank and KDB PC Kontakt as of September 14, 2019

Dear Clients,

As we informed you earlier, the provisions of the PSD2 European Union Payment Services Directive (2015/2366/EU) on strong customer authentication will enter into force on September 14, 2019. According to the change, from this day the Bank’s electronic channels can be used only with strong customer authentication (also known as two-factor authentication) process, for both login to the service and signing orders. Here are detailed the most relevant changes about KDB NetBank/KDB PC Kontakt (Electra) authentication process enters into force on September 14, 2019. Please read the below written information carefully in order to manage your daily finances smoothly via our electronic channels and avoid any inconveniencies.

Detailed information: https://www.kdbbank.eu/sca

Should you have any questions, please do not hesitate to contact our Call Center at +36 1 473 4440 between 7:00 am and 8:00 pm on working days.

KDB Bank Europe Ltd.

KDB API services and sandbox

In accordance with the PSD2 Directive and the RTS describing the related technical requirements, KDB Bank has published the documentation of API services will be applied by the Bank from 14 September 2019, and a testing environment (sandbox) for developers.

Further information: http://www.kdbbank.eu/kdb-api-services

KDB Bank Europe Ltd.

Mandatory application of strong customer authentication on electronic channels as of September 14, 2019

Dear Customers,

Hereby we would like to inform you about an important change in legal regulations relevant to payment services that will come into force as of 14^th September 2019. According to the change which directly affects our customers, from 14^th September 2019 the Bank’s electronic channels can be used only with strong customer authentication, also known as two-factor authentication process, for both login to the service and signing orders. At our Bank the two-factor authentication process for KDB NetBank and KDB PC Kontakt (installed client program) services is implemented by using ViCA application, which is already available.

We kindly call your attention that as of 14^th September 2019 you will not be able to use the KDB NetBank and KDB PC Kontakt services in the usual way (user ID + login password, fixed signature password, SMS signature code)! In order to avoid this, please visit one of our branches as soon as possible to apply for ViCA app.

Click here to see further information about the changes.

Budapest, 29^th March 2019

KDB Bank Europe Ltd.

KDB Bank Europe signed Statement of Commitment as a confirmation to act as a Market Participant in a manner consistent with the principles of the FX Global Code.

10 December 2018

KDB Bank Europe Ltd.

Renewed KDB NetBank and PC Kontakt services

We are pleased to inform you that our internet banking (KDB NetBank) and the installed corporate client program (KDB PC Kontakt) solutions have been renewed.

Click here to download the information material about the new services and changes in the usage.

Please contact our Call Center, in case

you have any problem to login or using our services,
you have any problem with the upgrade of V5.00 PC Kontakt client program to V7.00, or with the installation, if you need technical support, or
should you have any further questions about the above.

Our Call Center staff is at your service, please call +36 1 473 4440 or +36 1 374 9990, between 7 am and 8 pm on working days.

We hope that you will be satisfied with our renewed NetBank and PC Kontakt services, and you will continue to enjoy our services.

Budapest, 7 May 2018

Yours sincerely,

KDB Bank Europe Ltd.

Dear Customers,

Please be informed that the text messages sent by KDB Bank (e.g. notifications on bankcard/account transactions, NetBank SMS signature password) can now be received from two sender phone numbers.

Telephone numbers certifying the authenticity of text messages sent by KDB Bank are: +36 70 706 0532, +36 30 344 4094

Budapest, February 20, 2018

KDB Bank Europe Ltd.

Renewing KDB NetBank and PC Kontakt installed client program services

Dear Client,

We are pleased to inform you that our internet banking (KDB NetBank) and the installed client program (KDB PC Kontakt) solutions are to be renewed soon.

About the exact date and time of the launch of renewed services (henceforth: transposition) and its process, the start and end time of possible outages, another message will be sent at least 3 days prior to the transposition. Please give special attention to your mailbox in NetBank/PC Kontakt and our homepage.

Most important issues in regards to new services and changes in usage are summarized, click here to read it. Please review our letter very carefully and in case of any arising question turn to the Call Center or your relationship manager.

After the transposition if you have any problem when using our services, or should you have any further questions about the above, please contact our Call Center at +36 1 473 4440 or +36 1 374 9990, between 7 am and 8 pm on working day, our colleagues are ready to assist you.

We hope that the changes in NetBank and PC Kontakt services will have the least discomfort for you, and you will be satisfied with our renewing services, and you will continue to enjoy our services.

Thank you for your cooperation and understanding!

Budapest, 18 January 2018

KDB Bank Europe Ltd.

Change in the telephone number of our KDB Kontakt Call Center service

Dear Customer,

Please be informed that based on the Decree 1/2016 (I. 15.) on the amendment of several decrees on identifier management, issued by the National Media and Infocommunications Authority, the domestic "blue numbers" using area code 40 will be ceased in 2017. According to this, the blue number 06 40 532 532 of KDB Bank Call Center customer service will be cancelled on 31 December, 2017.

Please note that, from 1st of January, 2018 our Call Center customer service will only be available on the already operating phone numbers that can be called both from Hungary and abroad: +36 1 473 4440 and +36 1 374 9990.

In case you wish to contact us via phone, please call the above phone number from now on! If our contact details are stored on your device, then we also recommend updating them as soon as possible.

Yours faithfully,
KDB Bank Europe Ltd.

Dear Clients,

We inform you about 2017 bank holidays of KDB Europe Slovak Branch Office. The branch will be closed on the following days due to Slovakian national holidays:

6^th January 2017
14^th-17^th April 2017
1^st May, 8 May 2017
5^th July 2017
29^th August 2017
1^st September, 15^th September 2017
1^st November, 17^th November 2017
25-26^th December 2017

Best regards,
KDB Bank Europe Ltd.

Dear Clients,

We inform you that our Bank suspended the sale of mortgage loans for private persons from 17 December 2014.

Best regards,

KDB Bank Europa Ltd.

Budapest, 17 December 2014

Dear Customer!

Please be noted that Prevention of Money Laundering and Counter Terrorist Financing Act of 2007 section 42 requires full customer due diligence, made not earlier than 1st of July, 2013, otherwise the client will not be able to transact after 31st of December, 2014.

If You:
• Established business relationship with the Bank before 1st of July, 2013 or
• have not completed customer due diligence after 1st of July, 2013

in that case, please visit any of our branches for a new customer due diligence until the 31st of December, 2014.

For the location of our branches and opening hours please visit http://www.kdbbank.eu/branches or call +36 40 532 532.
Please kindly note the above. We apologize for any inconvenience that this may have caused you.

Budapest, 2014-08-15

Your Sincerely
KDB Bank Europe Ltd

Dear Clients,

Please be informed that the bankcard SMS transaction limits were decreased to zero in order to prevent bankcard cheating. Please, click here to find more information (English text below).

KDB Bank Europe Ltd.

Dear Clients,

Please be informed, that we terminate EUR nostro accounts with Commerzbank Frankfurt (COBADEFF), with UniCredit Bank Hypovereinsbank Munich (HYVEDEMM) and with UniCredit Bank Austria Vienna (BKAUATWW). Please stop channelling international payments via these accounts and use ING Belgium SA, Brussels instead.

Thank you for your understanding.

Dear Cardholders,

Please be informed that due to a technical problem the bankcard issuing fees will be debited on 21^st of May instead of the formerly planned 9^th April and first week of May.

Thank you for your understanding.

KDB Bank Europe Ltd.

Dear Customers,

we kindly inform you that the deposit covered loan and overdraft for private individuals have been suspended – temporarily – as of today due to changing legislations.

KDB Bank Europe Ltd.

April 03, 2014.

IMPORTANT INFORMATION FOR CARDHOLDERS!

Please be informed, that our Bank will began the issuance of new VISA chip debit card and withdraw the current VISA (non-chip) cards in November 2013.The issuance of the VISA chip debit cards - in expedited procedure, independently from the currently cards expiry date - will be carried out till 31 December 2013, in which we ask for your kind assistance. Please read attentively the announcement on the card issuance by clicking here.

IMPORTANT INFORMATION FOR CARDHOLDERS!

Please be informed, that our Bank will began the issuance of a new, safer, technically advanced VISA chip debit card and the bank will withdraw the current VISA (non-chip) cards in November 2013.The issuance of the VISA chip debit cards – particularly in the safety of our customers – in expedited procedure, independently from the currently cards expiry date will be carried out till 31 December 2013, in which we ask for your kind assistance. More information